What is Social CRM & Analytics?

What is social customer relationship management (CRM)? While social media provides you with a wealth of information about who your customers are and what they want, determining the most effective way to harness this information can be tricky. In this course, social media strategist Megan Adams explains how to incorporate customer relationship management (CRM) analytics…

Search Engine Marketing: What It Is & How to Do It Right

Search engine marketing (SEM) is one of the most effective ways to grow your business in an increasingly competitive marketplace. With millions of businesses out there all vying for the same eyeballs, it’s never been more important to advertise online, and search engine marketing is the most effective way to promote your products and grow…

Understanding Domain Names

When you think of the Internet, you probably think of “.com.” Just what do those three letters at the end of a World Wide Web address mean? In order to locate online data, the web servers that host the information each have a unique numerical address. For example, the numerical address for the White House…

Search Engine Optimization (SEO) Process

Before beginning a search engine optimization (SEO) project, it is important to understand the process involved in an effective SEO campaign. To that end, we break the process down into the six steps shown below and describe the activities involved in each of these steps. One word on search engine optimization in general first, though.…

How to Choose the Right Domain Name and Extension for Your Website

Well, you’ve done your market research (who knew there was such demand for a kielbasa manufacturer in Cleveland?), chosen your business name (“Greg’s Kielbasa” — after your grandfather!), and perfected your product and delivery – Yum! Now you’re planning a website that’ll have your potential customers’ mouths watering and distributors lining up around the corner.…

11 Reasons Why Seniors Should Care About Social Media

Senior citizens are the fastest growing demographic on Facebook, and this doesn’t surprise me. Though I’m not a senior, I personally use social media tools for business, but also to keep up with past and present friends as well as my family. For seniors, using Facebook has enabled them to get in touch with long lost friends…