4 Ways Social Media Can Improve Your Customer Service

Allowing a comment to go unanswered or taking too long to reply to a mention are among the biggest mistakes made by online players. Social media customer service is the latest resource that enterprise leaders are implementing to uplift their organizations. Enterprises are leveraging social media in a way that builds brand awareness, promotes sales…

7 Simple Steps to Conquer Social Media

Are you lacking a viable social media strategy? If so, you aren’t alone. 50% of businesses claim that they lack a tangible social media strategy, according to a recent survey. Accordingly, many businesses feel that having a documented social media strategy is unnecessary and takes a lot of time to create. Unfortunately, both of these…