What is Hubspot?
HubSpot is an American software developer and marketer of inbound marketing, sales, and customer service tools. Hubspot was founded in 2006 by Brian Halligan and Dharmesh Shah.
Benefits of Hubspot
- On the free platform, you may save up to 1 million contacts and enterprises.
- Your HubSpot account will store all of your contact records and conversations.
- Integration with Gmail and Outlook – so your team’s conversations with leads and clients are stored, and their workday isn’t disrupted.
- Email Scheduling is useful for newsletters and email marketing campaigns.
- On the free platform, you may save up to 1 million contacts and enterprises.
- Your HubSpot account will store all of your contact records and conversations.
- Integration with Gmail and Outlook – so your team’s conversations with leads and clients are stored, and their workday isn’t disrupted.
- Email Scheduling is useful for newsletters and email marketing campaigns.
- Team Email – to ensure that everyone is on the same page and working toward the same objectives.
The HubSpot Service Hub contains the following features:
- Customers and clients may obtain support whenever they need it via live chat and conversational bots. There is no need to wait for business hours to handle difficulties; they may be solved right away.
- Email Templates – Use email templates to check in with clients you haven’t heard from in a while, or to seek service feedback. They’re simple to prepare and send, and even simpler to track.
- Canned Snippets — You know those queries you get on a daily basis? With prefabricated snippets, you can instantly send back the right response.
- Customer Service and Feedback
- Knowledge Base – Retrieve all of the information in your database on each customer so that your service staff knows who that client has spoken with and about what, allowing them to swiftly arrive at the proper answer.
- Multiple Ticket Pipelines – Easily organize tickets based on the subject of a client question.
- Automation of Customer Service
