What is Twilio?
Twilio API is one of the most effective masses WhatsApp marketing tools. By using it, you can update your phone menu on-demand. It also gives you full control over your phone tree and routing algorithms. allows you to create custom greetings and DTMF input, all with pay-as-you-go pricing. Twilio enables companies and brands of all sizes to build meaningful interactions with users all over the world, from basic text messages to life-saving exchanges.
Benefits of Twilio
Pricing for Twilio Flex
Users can select between two price choices when it comes to flex pricing: active user hour pricing and named user pricing. Active user hour pricing charges you just for the time users actively spend on Flex. You are charged $1 per active user hour, therefore your fee will be determined by the number of users and the length of time they use the service. In named user pricing, you pay a monthly fixed cost of $150 per named user. This implies that anybody with access to Flex, regardless of title, time spent on it, or traffic surges, gets paid $150 per month. Both options contain all of the above-mentioned benefits; the only difference is how you choose to pay.
APIs for Twilio Channels
Channel APIs are ad-hoc communication channels that may be integrated into existing programs and tools used by your team. The programmable chat API, for example, enables you to add live chat to an existing mobile or desktop webpage or application.These APIs are interoperable with a wide range of programming languages, including PHP, Ruby, Python, Java, C#, and others.Channel APIs are made up of the following components:
SMS from Twilio
- Voice Programmable Chat on Twilio
- programmable video programmable facsimile
- Twilio WhatsApp API
- SendGrid Email API by Twilio
Programmable Voice
The Programmable Voice API can be used to integrate PSTN, SIP, or corporate VoIP conversations into apps and websites. Agents in the United States can utilize the Voice tool from any phone number and on any device, and they can select among local and toll-free lines. Its TaskRouter function routes incoming phone calls to the employee most likely to assist them, and its Autopilot tool enables AI-powered consumer self-service. It contains a slew of extra features aimed towards improving audio communication, including:
- Controlling advanced phone calls
- Call monitoring and call whispering are both available in real time.
- Speech recognition and text-to-speech
- Recording of phone calls
- Queues for calls
- Coaching from an agent
